Privacy Policy
Starting Point (“we,” “our,” or “us”) is committed to protecting the privacy of the families, providers, donors, and community members we serve. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, participate in our programs, communicate with us, or interact with us online or offline.
Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number, mailing address, and other contact details you voluntarily provide to us.
Payment Information
Information necessary to process donations, event registrations, or program fees through secure third-party payment processors.
Communication Information
Information you provide when contacting us by phone, email, website forms, or SMS/text messaging. This may include appointment requests, referral inquiries, program participation, or customer support communications.
Non-Personal Information
Browser type, IP address, cookies, website usage data, and analytics information that help us improve our website and services.
How We Use Your Information
We use collected information to:
- Connect families and providers with referrals, resources, and support services.
- Process event registrations, donations, and payments.
- Respond to questions, requests, or service inquiries.
- Send newsletters, updates, and program information if you have opted in to receive them.
- Contact you by phone call or SMS/text message regarding services, appointments, referrals, reminders, updates, or other program-related communications.
- Improve our programs, services, outreach efforts, and website functionality.
We do not sell, rent, or share your personal information with third-party marketers.
Calls and SMS/Text Messaging
By providing your phone number to Starting Point, you consent to receive phone calls and SMS/text messages related to our programs, services, referrals, events, reminders, or support communications.
Message frequency may vary depending on your interaction with our services. Standard message and data rates may apply based on your mobile carrier plan.
You may opt out of SMS/text communications at any time by replying STOP to a text message or by contacting us directly. Opting out of marketing or informational messages will not prevent us from contacting you regarding active services, transactions, or legally required communications when necessary.
Starting Point does not share mobile phone numbers or SMS consent information with third parties or affiliates for marketing purposes.
Sharing & Disclosure
Your information may be shared only as necessary to:
- Process payments securely through authorized vendors.
- Provide newsletters, updates, or communication services you have requested.
- Coordinate referrals or services when authorized or required.
- Comply with legal, regulatory, or contractual obligations.
We do not distribute personal information to third-party marketing organizations.
Data Protection
We follow reasonable administrative, technical, and physical security practices to protect personal information, including secure systems, encryption where appropriate, and limited access to sensitive data.
Compliance With Privacy Laws
Starting Point complies with applicable privacy and data protection laws, including laws related to children’s information, electronic communications, and consumer privacy rights.
Your Choices & Rights
You may:
- Opt out of newsletters, marketing emails, or SMS communications at any time.
- Request access to, correction of, or deletion of your personal information where permitted by law.
- Disable cookies through your browser settings.
Data Retention
We retain personal information only for as long as necessary to provide services, fulfill operational purposes, comply with legal obligations, or resolve disputes.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Starting Point
Email: info@starting-point.org
Updated 5/28/2026
